Returns and refunds
We want you to be happy with your laces. If you are not, here is exactly how returns work.
Return window. You have 30 days from the day your order is delivered to request a return.
Condition. Laces must be unworn and in their original packaging. We cannot accept laces that have been worn outside.
How to start a return. Email spiffylaces@gmail.com with your order number and a photo of the laces. We review every request and reply within 2 business days with approval and return instructions. Please do not send anything back before you hear from us.
Who pays return shipping. If you changed your mind, you pay the return postage. If we sent the wrong item, or it arrived damaged or faulty, we cover it.
How you get your refund. Approved refunds go back to your original payment method within 5 business days of us receiving the returned laces. Your bank may take a few days more to show it.
Damaged, faulty or wrong items. Email us within 30 days of delivery with your order number and a photo. We will replace the item or refund you in full, and we pay the return postage. The unworn condition above does not apply here: if a lace fails in normal use, that is on us.
Exchanges. We do not process exchanges. Return for a refund and place a new order.
Free-gift offers. If a return takes your order below the threshold for Buy 3, get 1 free, either return the free pair with it or we deduct its value from your refund.
Questions. spiffylaces@gmail.com. A real person answers within 48 hours.